Disc Burner Or Software Not Found Itunes
I want to back up my i tunes to a disc and when i go to do this these words appear in the itune store window 'disc burner or software not found' Recently i had to wipe my computer due to a virus and i reinstalled it with windows xp. Can anybody help me with this please.
This is the cd diagnostic from amy daughters user accountMicrosoft Windows XP Home Edition Service Pack 2 (Build 2600)Dell Computer Corporation Dimension 4550iTunes 7.0.0.70CD Driver 2.0.6.0CD Driver DLL 2.0.6.0LowerFilters: Cdr4xp (5.2.0.91),UpperFilters: pwd2k (5.2.0.91), cdralw2k (5.2.0.91), GEARAspiWDM (2.0.6.0),Video Driver: NVIDIA GeForce4 MX 420GeForce4 MX 420IDEDiskHDS728080PLAT20PF2OA27ACould not open CD handler, 5. Problem with installation of drive in Windows or drive contains copy protected CD.USBSTORDiskST3160021A0000Could not open CD handler, 5. Problem with installation of drive in Windows or drive contains copy protected CD.IDECdRomHL-DT-STCD-RWGCE-8481BC102, Bus Type ATA, Bus Address 1,0IDECdRomLITEONDVD-ROMLTD163GDHF, Bus Type ATA, Bus Address 0,0Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.Current user is not an administrator.Failed while scanning for CD / DVD drives, error 2510.Virtual drives can sometimes interfere with reading and writing CDs in iTunes.
If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.D: Unsupported CD or DVD drive.Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.Failed while scanning for CD / DVD drives, error 2510.Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.E: Unsupported CD or DVD drive.Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application. Howdy,I seem to be having this same problem. I can burn discs with my copy of Nero, have burned CD's using Itunes in the past, but ever since I updated Itunes the past two or three times I haven't been able to burn discs. I've got a road trip this weekend and a new CD player in my car, and I'd love to be able to get some new music on CD's before then.I am an admin on my computer (only person that uses it), uninstalled my Virtual CD software & restarted, tried a plain restart, updated drivers, etc, but no go.EDIT: I'm a noob.
Shoulda searched more. Fixed the job. PROBLEM NOT SOLVED.HELP!!!I can not burn cd from itunes anymore.
I get error: 'Disc burner or software not found' message in itunes.
This is the true resolution to this dilemma, I have only added two things to this posting:Have I solved the ' I Tunes cannot detect burning software' issue?I have found an answer to this problem.I can now re-create the 'I tunes not recognizing any burning software' issue at will, and fix it in a heartbeat. This will also take care of that 'Itunes registry values.' Message that pops up right before the main I Tunes program begins.IT APPEARS THAT WHEN GEARAspiWDM GETS INSTALLED IT DOES NOT CREATE A 'MULTI-STRING VALUE', IT CREATES A 'STRING VALUE', WHICH DONT DO NO GOOD.
THE UPPERFILTERS VALUE MUST BE A MULTI STRING VALUE, JUST NOT A 'STRING VALUE'.1. Download the latest gear driver at:2. Once that is installed you have to DELETE the UPPERFILTERS entry in your system registry, AND CREATE A NEW UPPERFILTERS VALUE at:HKEYLOCALMACHINESYSTEM CurrentControlSetControlClass4D36E965-E325-11CE-BFC1-08002BE10318 (of course you knew once you get there just click on 'favorites' in your system registry and add it your favorites).YOU WILL BE DELETING THE UPPER VALUE: DONT WORRY YOU WILL BE CREATING A NEW ONE.
GO HERE IN THE SYSTEM REGISTRY:HKEYLOCALMACHINESYSTEM CurrentControlSetControlClass4D36E965-E325-11CE-BFC1-08002BE10318FIND THE UPPER FILTER VALUE AND DELETE IT!FOR VISTA USERS, GO do Windows 'Start Search' and type in Regedit. Run Regedit.exe and you will find the HKEY.1. WHILE IN HKEYLOCALMACHINESYSTEM CurrentControlSetControlClass4D36E965-E325-11CE-BFC1-08002BE10318 using the system registry editor: EDIT NEW MULTI STRING VALUE. IT MUST BE A 'Multi String Value'.2. NAME IT UpperFilters.3. Once it's created and named, right click on it and select 'Modify'.4. Enter this into the box that will pop up: GEARAspiWDM AS SOON AS YOU TYPE THE GEARAspiWDM PRESS ENTER.
This 'carriage return' is required. CLICK OK and exit the pop up box.THE VALUE FOR THE UpperFilters should be: REGMULTISZ (Which means it is a multi string value).5. This 'black magic' of editing the registry should not be necessary when using a major software release from a major software vendor. That grumble aside, Apple is pretty poor at support, thats self evident.I have checked the above registry entry on my XP Pro machine and it does not need altering as it already reflects the entry above being the correct multi string type entry.The Gear drivers were also updated.The problem persists.Both version 8.2 x and 9.
X have this problem and its not just on Windows if you read the Apple forums there are similar reports from Mac users.I have no doubt the above works for some but the problem is more basic than that. Itunes is trying to access the DVD/CD writer directly via the hardware instead of through WIndows. You can prove this by disablimg the drive letter for the CD writer in Windows and then rebooting. Go into a DOS command prompt and type D: or whatever the CD drive is and you will get a 'drive not found' type message from DOS. It will NOT appear in My Computer either. But when you run itunes 8 or 9 and go to burn a playlist it will say D: is the disc burner but then fail because it can't find it.The problem lies in the itunes software, because other software (Roxio, Nero, Jetaudio etc) can ALL burn CDs with no problem to the same drive itunes says it cant find.So no fix for meThe search continues in the absence of any help from Apple (I have yet to receive a reply).C+G. Looked a bit more for stuff on this and there still is not one definitive answer.
The problem is mentioned by MS in their articleBut removing both the upper and lower filter values in that registry entry results in the following message at startup in iTunes'Itunes Setup AssistantWarning!The registry settings used by the iTunes drivers for importingand burning CDs and DVDs are missing. This can happen as a result ofinstalling other CD burning software.
Please reinstall iTunes.' So back to the searchSince this occured sometime after version 8 was installed I will try version 7.7 and see what happens. Ann:I'm guessing this started when you downloaded and installed iTunes 8.2. That's when I began to experience a similar problem. In an unusual move, iTunes then released ver.
According to the iTunes support people, downloading and installing this fixes the problem, but Apple seems to be reluctant to publicly state this. See my entire correspondence with them below.If you've not done so already, you may want to run iTunes Diagnostics (select 'Help', then 'Run Diagnostics').
When the process is finished click the 'Copy to Clipboard' button and then paste the results in an email to Apple at iTunesStoreSupport@apple.com. That way, they can look at what is going on with your system.My rather frustrating inteactions with them are below. It is working now, and I did get some free songs out of the mess:From: iTunes Store To: rknaup@sbcglobal.netSent: Friday, April 17, 2009 5:19:12 PMSubject: Re: Downloading; Follow-up: 71227126Hi Rich,Jeff, here from the iTunes Store. Feel free to post my reply on our Discussion Forums, as I'm sure there are customer's using that method of support who are looking for an answer. I'm very happy to have been able to help you out with this issue, and if you have any further questions, please let me know!Thank you very much for being part of the iTunes Store family, Rich. I hope you have a great weekend.With Warm Regards,JeffiTunes Store Customer SupportPlease note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)Thank you for allowing me the opportunity to assist you.
You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.I don't understand Apple's reluctance to be more forthcoming with this. Judging from the amount of complaints on Apple's web site and others, it looks like it was a widespread problem.It is disappointing to me as an Apple stock holder (really!) that they won't post this information publicly. However, I'm guessing that Apple won't mind if I post your reply on its support forum and other tech forums I have visited seeking an answer to this problem.RichSent via BlackBerry by AT&T-Original Message-From: iTunes Store Date: Fri, 17 Apr 2009 14:26:05To: Subject: Re: Downloading; Follow-up: 71227126Hi Rich,Jeff, here from the iTunes Store. I understand that you are seeking 'official' word from Apple. Now because the information given to me is directly from Apple, you can consider the resolution official. You can rest assured that the issue has been resolved with the release of iTunes 8.1.1.I hope this clarifies your concerns, Rich. Thank you very much for being part of the iTunes Store family, and I hope you have a great weekend.With Warm Regards,JeffiTunes Store Customer SupportPlease note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)Thank you for allowing me the opportunity to assist you.
You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.Jeff:Sorry. I guess I wasn't clear. I was asking for a link to this official news from Apple.
If it is official, it seems like Apple should declare that publicly. My guess is that they probably have, but I can't find it.Since I already have installed, removed and reinstalled the prior version so many times, I just want to see something from Apple first.
Thanks again for your help.RichSent via BlackBerry by AT&T-Original Message-From: iTunes Store Date: Fri, 17 Apr 2009 10:04:56To: Subject: Re: Downloading; Follow-up: 71227126Hi Rich,Jeff, here from the iTunes Store. I've just finished consulting with an iTunes Senior Specialist, and have confirmed that this issue has been resolved. You will be able to burn CD's like normal once you have upgraded to iTunes 8.1.1.I hope this clarifies your concerns, Rich. Please let me know if you require any further assistance with this issue, as I would be glad to help. Thanks for your understanding and have a wonderful day.With Warm Regards,JeffiTunes Store Customer SupportPlease note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.Jeff:I've looked at Apple's web site, and searched all over Google and Yahoo, but can't seem to find anything official from Apple to that effect. Could you please send me the link regarding your engineers releasing this official news?
I would really appreciate that before attempting the download.RichFrom: iTunes Store To: rknaup@sbcglobal.netSent: Thursday, April 16, 2009 12:51:55 PMSubject: Re: Downloading; Follow-up: 71227126Hi Rich,Jeff, here from the iTunes Store. Well I have great news for you today! Our engineers have released the official news that the issue you have been experiencing with CD burning has been resolved in iTunes 8.1.1. This being said, please install iTunes 8.1.1, which can be downloaded free of charge from the Apple website:Furthermore, I have issued an additional five song credits to your 'rknaup@sbcglobal.net' iTunes Store account, for the inconvenience and your tremendous amount of patience and understanding.
You can use these to buy the individual songs of your choice from the iTunes Store.When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as 'Album Only.'
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both 'Sign Out' and 'Sign In' within the pull-down 'Store' menu.
If you don't see this menu, you should need only download the latest version of iTunes from our website for free:If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Phil, and I hope you have a great day.With Warm Regards,JeffiTunes Store Customer SupportPlease note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)Thank you for allowing me the opportunity to assist you.
Itunes Disc Burner Or Software Not Found 2017
You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.Thanks, but I am going to wait until Apple tells me it has discovered a solution to this problem caused by the previous version of iTunes. As you say, you have engineers working very hard on this now, so I am hoping this will not be much longer.From: iTunes Store To: rknaup@sbcglobal.netSent: Sunday, April 12, 2009 1:50:46 PMSubject: Re: Downloading; Follow-up: 71227126Hi Rich,Jeff, here from the iTunes Store. Wow, very sorry for the 'Marlene' mixup, it's been a long day! In response to your question, our engineers have not released an official fix at this point. However, I don't like to see customer's unable to utilize the application to its full potential, and therefore I wanted to provide you with every last bit of information that may prove helpful.I am not promising that upgrading to 8.1.1 will work, however some customer's have been able to resolve this issue by doing so, and therefore I felt I should pass the information along to you.Once again, I apologize for the mixup Rich. If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.With Warm Regards,JeffiTunes Store Customer SupportPlease note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)Thank you for allowing me the opportunity to assist you.
You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.Marlene? Not sure what that is about. Before installing 8.1.1, let me ask: Is this Apple's official fix, or have some people just coincidentally had some luck? I'd like to hear something officially from Apple.RichFrom: iTunes Store To: rknaup@sbcglobal.netSent: Sunday, April 12, 2009 12:28:11 PMSubject: Re: Downloading; Follow-up: 71227126Hi Rich,Jeff, here from the iTunes Store again! Now although this issue has not officially been resolved yet, I have some new information which may help.
It appears that some customer's have been able to resolve this CD burning issue by downloading and installing the new release of iTunes 8.1.1. It can be downloaded free of charge from the Apple website:I would like to ask that you try downloading this new software, and then responding to this email to let me know how you make out! You may also be automatically prompted to upgrade to iTunes 8.1.1 when you open the iTunes Application, which will lead you through the same process.I have retained your request to ensure that I receive your reply and can make sure this gets resolved for you, Marlene. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.With Warm Regards,JeffiTunes Store Customer SupportPlease note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)Thank you for allowing me the opportunity to assist you.
You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.Jeff:Thanks, but as you might imagine, I am reluctant to download another version of iTunes when the last one led to these problems. My CD-DVD burner doesn't work properly since the last download. In fact, I had just imported some old 8mm videos of the family, and was going to burn those to a DVD for my father-in-law's birthday. Couldn't get it working, though.
Disc Burner Or Software Not Found Itunes For Mac
It's too bad, because I had been considering replacing my five year old PC with an iMac. However, I could get this kind of functionality with Microsoft.RichFrom: iTunes Store To: rknaup@sbcglobal.netSent: Sunday, April 5, 2009 8:03:56 AMSubject: Re: Downloading; Follow-up: 71227126Dear Rich,Jeff, here from the iTunes Store. Please note that you still have full access to your purchased music, and can still transfer your purchases to an iPod if you have one. I am very sorry for the inconvenience, however Apple's engineers are working very hard towards a resolution for this issue.I cannot offer a refund for the purchases you have made this year, however I have taken the liberty of issuing five complimentary song credits to your iTunes Store account 'rknaup@sbcglobal.net'.When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as 'Album Only.'
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both 'Sign Out' and 'Sign In' within the pull-down 'Store' menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:Once again, I apologize for the inconvenience, however I will email you as soon as I have more information for you. Thank you for your patience and understanding, Rich, and I hope you have a wonderful day.With Warm Regards,JeffiTunes Store Customer SupportPlease note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.Jeff:Since time line is so hazy on resolution, how about thiis:A refund for all my downloaded songs this year. After this is fixed, then Apple can charge my account again.
This way, neither of us gets something for nothing.Rich-Original Message-From: iTunes StoreTo: rknaup@sbcglobal.netSent: Apr 4, 2009 2:55 PMSubject: Re: Downloading; Follow-up: 71227126Hi RichardJeff, here from the iTunes Store. I understand that you are being prompted with an error that the 'Disc Burner or Software Not Found' when attempting to burn CD's. I can certainly appreciate how eager you must be to resolve this issue, and would be more than happy to provide some information for you today.Several customers have reported that they are currently experiencing this particular issue, and I just wanted you to know that Apple is working diligently towards a resolution.
But to avoid spoilers, there is a gigantic instance in the game where he can use his fists and he doesn't. It is a total waste of character oppportunity on both sides and the main shortcoming of the game for me.I mean, I was excited for a second and utterly disappointed the next. Batman arkham city batmobile mod.
You will receive an email after the matter has been investigated and further information is available.Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.Should you need us in the future, I wanted to ask that you bookmark these two URLs:With Warm Regards,JeffiTunes Store Customer SupportPlease note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.Customer First Name: RichardCustomer Last Name: Knaupemail: rknaup@sbcglobal.netWeb Order #:Support Subject: DownloadingSub Issue: I continually receive an error message when I attempt to resume the downloadiTunes Account Name: rknaup@sbcglobal.netPlatform: Windows XPSP2+Country: United States (English)Item Name: disc burner or software not foundError: otherOther Error: Disc burner or software not foundComments: H-E-L-P!!!!!Get dreaded error message above since download of iTunes 8.2! Cannot burn CD, seems to have messed up ability to do so with Nero, too. Is there a fix?
Do NOT have Daemon Tools!!!TrackID: 7593967Sent via BlackBerry by AT&T.