Razer saves user settings for its PC peripherals in the cloud RazerPC and gaming accessory manufacturer Razer had a temporary server outage over the weekend that caused users to temporarily lose their custom settings. A spokesperson told IBTimes UK that the problem was related to a 'minor issue' relating to users' log-in credentials.Razer stores drivers and configuration settings for its hardware in its Razer Synapse cloud service. There, users can assign custom controls to their keyboard, mouse and other peripherals as well as view heatmaps that show the buttons they use most during gameplay.The upside to this service is that settings are stored automatically online, eliminating the need for users to re-assign controls every time they start a new game.
Unfortunately, it also means if Razer's servers go down, users can't access their stored settings.The company told users via Twitter that its cloud service was experiencing 'login issues', which were later revealed to be due a fix to remove case sensitivity from the sign-in system.
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If that doesn't work you can Go to control panel- device manager- search for your razer device which might be under controllers or under unidentified usb device. Right click and click uninstall. If that doesnt work right click - uninstall and click remove drivers also. Then restart your computer, open razer synapse, connect your device and wait for synapse to detect it.
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NSFW submissions must be labeled. No 'general' URL shorteners (bit.ly, tinyurl, etc). Submissions that enable or have the intent to enable piracy and online gambling are not permitted.No selling, trading or buying. See full rules in the wiki for exceptions. Please flair your submission accordingly. You can do so by simply clicking flair under your link! The servers are back up and the issue resolved, Thanks for turning my is-it-only-me thread into this.For the first time in like 3 years razer synapse asked me to log in again, just to be greeted with system error 3803.
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The site for resetting your password (ec.razerzone.com) also doesn't work for me, shows a 500 internal server error. Is there something wrong with their servers or am i alone on this one?Edit: Confirmed a server problem on their side. There needs to be more communication from razer's side, and have crucial settings like DPI stored on your own PC.Edit2: ONE PERSON Has suggested that after updating razer synapse, his antivirus software caught something in it, As in possible malicious code within the software.
I doubt this is actually the case, But if anyone has encountered anything similar i would appreciate any input.Has posted this as a temporary fix, Didn't try it myself but you're free to try.Exit Razer SynapseOpen%appdata%/Local/Razer/Synapse/AccountsIn RazerLoginData.xml changeOnlinetoOfflineReopen Synapse.